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Easy Exchanges & Returns

 

 

Our #1 priority is to make certain you are 100% satisfied with your purchase.

 

Need to exchange your LIVE RING for another size?

Don't worry, we have a hassle free and super fast exchange program. Email our support team (click HERE) and let us know your order number as well as any additional details on the fit of your ring. Our customer support team works Monday-Friday. Please allow up to 48 hours for a response. 

Did you break your LIVE RING? 

Our 100 year lifetime warranty has you covered. Contact our customer success team and let them know what happened. All you need to do is pay a small shipping and handling fee we will make sure a replacement is sent out to you ASAP! 

Damaged  / Missing Merchandise

Claims for damaged or missing items must be received within two business days of receipt of merchandise.

Returns & Refund Policy 

All returned items:

- Must be in new and/or unused condition
- Retail packaging is undamaged 
- Accompanied with a Return Material Authorization (RMA) number

If you need to return your item, please see our contact page to speak with our customer service team. They will review your request, and if approved, they will contact you with further details and issue you a Return Material Authorization (RMA) number